Ticket Overview

The Ticket Overview plugin provides a consolidated view of all support tickets, improving support team efficiency by simplifying ticket management.

From £11.99 - View Pricing

Features

What Ticket Overview gives you

Staff and Client Area

Gives both your staff and your clients a purpose-built interface in their own area of Blesta.

Per-Company Configuration

Configure it independently for each brand on a multi-company install, so every company runs with its own settings.

Choose the Default Tab and Page Size

Set which tab the widget opens on and how many tickets it lists per page, so it opens on the queue your team actually works from.

Fully Translatable

Every staff and client label ships in editable language files, ready to translate into any language or reword to match your brand.

Assign to Me in One Click

Unclaimed tickets carry an Assign to me button, so a staff member can pick work off the dashboard without opening the ticket first.

Per-Staff-Group Permissions

Each staff action it adds is a separate permission you grant per staff group, so each team gets exactly the access it needs and nothing more.

Client Ticket Widget

Clients get their own dashboard widget listing their recent tickets with the date of the last reply and a link through to their full ticket list.

Keeps Itself Up to Date

The staff widget refreshes on its own about once a minute and pauses while the browser tab is in the background, so the queue on screen is the queue as it stands.

Staff Dashboard Ticket Widget

A widget on the staff dashboard lists the tickets waiting on you with their priority, who replied last and a preview of that reply, plus a button straight into the ticket.

Status Tabs That Match Your Workflow

Choose between three plain tabs (Open, Available and Closed) or seven detailed ones covering Awaiting Staff Reply, Awaiting Client Reply, In Progress, On Hold, Closed and Trash, each showing a live count.

Restrict to Chosen Departments

Limit the widget to the departments that matter to your team, or leave every department included. Unclaimed tickets are always scoped to the departments the viewing staff member belongs to, the same way Blesta's own ticket list works.

v2.0.0 - 2026-09-11

PHP 7.2 - 7.4, 8.1 - 8.4 · Blesta 5.x

Fixed the client ticket widget never appearing on the client dashboard
Added a one-click "Assign to me" button on the staff widget's Available (Unclaimed) tab
Added staff widget settings: tickets per page, default tab and a restrict-to-departments filter
Added automatic refreshing of the staff widget counts and list while the dashboard is open
Added a "Claim tickets" staff permission (see update.md - must be granted after updating)
The client ticket widget now respects each contact's Support permission: a contact whose account holder has not given them access to support no longer sees the account's tickets, matching what Blesta's own support widget already did
The staff widget's Available (Unclaimed) tab and the Assign to me button now only show/allow tickets from departments the staff member actually belongs to, matching how Blesta's own ticket list already worked
Fixed staff widget dates displaying in the server's timezone with the minutes column showing the month number instead

v1.0.0 - 2024-09-22

PHP 7.2 - 7.3, 8.1 - 8.4 · Blesta 5.x

Blesta Club release

Pricing Options

Get exactly what you need and want.

Requires PHP 7.2 - 7.4, 8.1 - 8.4 · Blesta 5.x

Included In

Value: £42.3

£14.99

per month

+51 Other Extensions
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£11.99

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