Ticket Overview - Installation Guide

Welcome, and thank you for choosing the Ticket Overview plugin! We're delighted to have you as a customer and are committed to ensuring you have a seamless experience. This README aims to guide you through the installation of your new plugin. If you're new to Blesta or encounter any issues, please don't hesitate to reach out for support.

Installation Guide

Before proceeding, ensure you have the Blesta.club subscription manager installed.

Follow these steps to install the Ticket Overview plugin:

1. Download the Plugin Files:

   • Download the Ticket Overview plugin files from the download section of my.blesta.club.

2. Upload the Plugin Files:

   • Upload the plugin files to a /plugins/ticket_overview/ directory within your Blesta installation path. For example:

     /var/www/html/blesta/plugins/ticket_overview/

3. Log in to Blesta Admin:

   • Log in to your admin Blesta account.

4. Navigate to Plugins:

   • Go to Settings > Plugins.

5. Install the Plugin:

   • Find the Ticket Overview plugin and click the "Install" button.

You're done with the installation! Proceed to configure the plugin as needed by following the usage guide.

Contact Us

If you encounter any issues or have suggestions for improving the plugin, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.

Ticket Overview - Update Guide

Keeping your Ticket Overview plugin up-to-date ensures you have the latest features and security improvements. Follow these steps to update your plugin:

Update Steps

1. Backup Existing Plugin Files:

   • It's always a good practice to backup your existing plugin files before making any updates.

2. Download the Latest Version:

   • Download the latest version of the Ticket Overview plugin files from the client area.

3. Upload New Plugin Files:

   • Upload the new plugin files to your Blesta plugins directory, overwriting the existing files:

     /var/www/html/blesta/plugins/ticket_overview/

4. Log in to Blesta Admin:

   • Log in to your Blesta admin account.

5. Navigate to Plugins:

   • Go to Settings > Plugins.

6. Update the Plugin:

   • Find the Ticket Overview plugin and click the "Update" button.

No additional changes are needed outside of updating the files. Any breaking changes will be communicated to clients.

Keep your Ticket Overview plugin up-to-date to ensure you have the latest features and improvements.

Contact Us

If you encounter any issues or have suggestions for improving the plugin, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.

Ticket Overview - Usage Guide

Once your Ticket Overview plugin is installed, you'll want to configure it to suit your needs. Follow the steps below for a comprehensive setup.

Setting Up the Plugin

Client Widget will be enabled by default, as well as the Staff Widget. However, the Staff Widget has to be manually added to your dashboard. Follow these steps to set it up:

1. Install the Plugin:

   • Follow the installation guide to install the Ticket Overview plugin.

2. Add the Staff Widget:

   • Go to "Home" in your Blesta admin account.
   • On the left side, click "Manage Widgets."
   • Drag "Ticket Overview" to the desired location on the left side.
   • Close the "Manage Widgets" window.

Quick Support: Disabling Widgets

I want to disable the Staff/Client Widget, how to do so?

To disable one of the widgets, or both, follow these steps:

1. Access Plugin Settings:

   • On the admin side, top right, go to "Settings."
   • Go to "Plugins."
   • Find "Ticket Overview" and click "Settings."

2. Disable/Enable Widgets:

   • Go to the "Actions" tab.
   • Disable/Enable the widgets that you want.
   • Click "Update Settings."

You're now done with the setup! Ensure your Blesta installation is properly configured to use the Ticket Overview plugin effectively.

Contact Us

If you encounter any issues or have suggestions for improving the plugin, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.