Keeping your clients informed about updates, maintenance, or offers is crucial. Especially for service providers. With the Blesta Announcements Plugin, you can quickly and passively communicate with all your users at once.

Whether it’s a scheduled maintenance window, an unexpected issue, or a new promotion, this plugin helps you save time, reduce support tickets, and build trust. In this guide, you’ll learn how to use the Announcements Plugin in Blesta to inform clients clearly and efficiently.

Why it matters: communication equals fewer support requests

When clients don’t know what’s going on, they start opening tickets or sending emails. That eats up your time. The Announcements Plugin offers a smart solution:

• Mass communication with one post.
• Displayed directly in the client portal.
• Saves time by answering questions before they’re asked.
• Works great for outages, updates, offers & more.

Using the Announcements Plugin

Step 1: Locate the plugin

After following the installation instructions, go to your Blesta admin dashboard and press on Announcements in the navbar:

Step 2: Create a new announcement

Click the + icon to write a new announcement. You'll be able to enter:

Title (e.g., “Scheduled Maintenance – June 3”)

Content (explain what, when, and why)

Visibility (all users or clients only)

Step 3: Post & notify

Once posted, the announcement will appear directly inside the client area. You don’t have to send separate emails or answer individual questions.

Best practices: scheduled & unscheduled maintenance

Here’s how to make the most of announcements during service interruptions:

Scheduled Maintenance

• Post at least 48 hours in advance.
• Include start & end time.
• Mention what’s affected.
• Reassure clients of minimal disruption.

Unscheduled Issues

• Post as soon as possible.
• Be honest but calm.
• Let clients know you’re aware and working on it.
• Follow up with a resolution message when fixed.

Bonus use case: posting offers and news

Besides outages and updates, announcements are perfect for:

Promoting special deals

Informing clients about new features

Sharing company news or partnerships

You can turn the Announcements Plugin into a mini marketing tool built right into the platform your clients already use.

Conclusion

For service providers, time is everything. The Announcements Plugin helps you communicate to all clients at once, avoid repetitive support, and build trust through clear updates!

Whether it’s maintenance or marketing, using this plugin is a smart move that pays off in saved time and happier clients.