Smart Automation with Tickets on Purchase: why Auto-Replies matter more than you think 

When a customer makes a purchase, what happens next can shape their entire experience with your brand. A well-timed message can provide clarity, reduce support load and set the tone for your relationship. That’s where the Ticket on Purchase extension for Blesta becomes invaluable.  

It does exactly what it says on the tin. Automatically opens a support ticket when someone buys a package. But the real power lies in how and why you use it.  

Why Auto-Replies aren’t just ‘nice to have’ 

Here are just a few scenarios where auto-ticket creation with custom replies makes a measurable difference: 

📩 When you need information to provision 

Say you’re offering a service that requires input for the customer, like a domain name, configuration preferences, or login credentials. An automatic ticket can instantly ask for these details without you lifting a finger. No delays, no confusion: just a seamless handoff.  

🛡️When you need to run KYC Checks 

For businesses that require Know Your Customer (KYC) verification before activating a service, waiting for manual follow-up can introduce friction. Instead, a ticket can open with a tailored message and instructions the moment a plan is purchased. It’s professional, efficiet and compliant.  

👋When you just want to say hello 

Even when no immediate action is required, a welcome ticket can reassure your customers that everything is in motion. It’s a personal touch that many automation tools miss. And it sets expectations in a friendly, proactive way.  

Precision where it counts 

You don’t have to blast the same message to everyone. The extension lets you: 

Create tickets on a per-package basis. 

Add conditions for specific customer types, plans, or scenarios.  

Customize each message to match the tone and needs of your brand.  

Precision where it counts 

Ticket on Purchase turns a simple support feature into a smart communication tool. Whether you're guiding a new customer, gathering critical info, or making compliance easier, auto-tickets let you be present, even when you’re not. 

Take a closer look at the extension here: https://blesta.club/extensions/ticket_on_purchase and start automating the moments that matter most.