Tawk.to Chat Integration - Installation Guide

Welcome, and thank you for choosing the Tawk.to Chat Integration plugin! We're delighted to have you as a customer and are committed to ensuring you have a seamless experience. This README aims to guide you through the installation of your new plugin. If you're new to Blesta or encounter any issues, please don't hesitate to reach out for support.

Installation Guide

Before proceeding, ensure you have the Blesta.club subscription manager installed.

Follow these steps to install the Tawk.to Chat Integration plugin:

1. Download the Plugin Files:

   • Download the Tawk.to Chat Integration plugin files from the download section of the client area.

2. Upload the Plugin Files:

   • Upload the plugin files to a /plugins/tawk_to/ directory within your Blesta installation path. For example:

     /var/www/html/blesta/plugins/tawk_to/

3. Log in to Blesta Admin:

   • Log in to your admin Blesta account.

4. Navigate to Plugins:

   • Go to Settings > Plugins.

5. Install the Plugin:

   • Find the Tawk.to plugin and click the "Install" button.

You're done with the installation! The only thing left is to configure it properly.

Contact Us

If you encounter any issues or have suggestions for improving the plugin, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.

Tawk.to Chat Integration - Update Guide

Keeping your Tawk.to Chat Integration plugin up-to-date ensures you have the latest features and security improvements. Follow these steps to update your plugin:

Update Steps

1. Backup Existing Plugin Files:

   • It's always a good practice to backup your existing plugin files before making any updates.

2. Download the Latest Version:

   • Download the latest version of the Tawk.to Chat Integration plugin files from the client area.

3. Upload New Plugin Files:

   • Upload the new plugin files to your Blesta plugins directory, overwriting the existing files:

     /var/www/html/blesta/plugins/tawk_to/

4. Log in to Blesta Admin:

   • Log in to your Blesta admin account.

5. Navigate to Plugins:

   • Go to Settings > Plugins.

6. Update the Plugin:

   • Find the Tawk.to plugin and click the "Update" button.

No additional changes are needed outside of updating the files. Any breaking changes will be communicated to clients.

Keep your Tawk.to Chat Integration plugin up-to-date to ensure you have the latest features and improvements.

Contact Us

If you encounter any issues or have suggestions for improving the plugin, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.

Tawk.to Chat Integration - Usage Guide

Once your Tawk.to Chat Integration plugin is installed, you'll want to configure it to suit your needs. Follow the steps below for a comprehensive setup.

Setting Up the Plugin

Simple Tawk.to Live Chat integration into Blesta, configurable and easy to use. Follow these steps to set it up:

1. Install the Plugin:

   • Follow the installation guide to install the Tawk.to Chat Integration plugin.

2. Configure the Plugin:

   • Navigate to the plugin settings in your Blesta admin account. admin/settings/company/plugins/

Quick Support: How to Set Up the Live Chat?

We assume you've already configured your Tawk.to account and made a widget. This will guide you through what each setting means.

• Property ID:

  • Click on the setting at the bottom left to open your property settings. In the "Overview," you'll see a "Property ID" below your "Property Image."

• Widget ID:

  • This is only relevant if you have multiple widgets. If you have only one, keep it as "default." If you have multiple, go to settings, bottom left, "Chat Widget," and take a look at your direct chat link. It will look something like this: https://tawk.to/chat/{property_id}/abcde1234. In this case, the "abcde1234" would be your Widget ID.

• Secure Mode:

  • This allows you to track who's the current logged-in user in Blesta. Enabling this option will automatically set their name and email in Tawk.to. Enable this option if you have enabled it in Tawk.to (Settings > "Overview," at the bottom, there is "Javascript API" with "Secure Mode" and "Key").

• Secure Mode Key:

  • This option is relevant to the "Secure Mode" option. You can find your key next to the "Secure Mode" checkbox in Tawk.to.

You're now done with the setup! Ensure your Blesta installation is properly configured to use the Tawk.to Chat Integration plugin effectively.

Contact Us

If you encounter any issues or have suggestions for improving the plugin, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.