Discord Messenger by Blesta.Club - Product Overview

Welcome, and thank you for choosing the Discord Messenger! We're delighted to have you as a customer and are committed to ensuring you have a seamless experience. This guide aims to walk you through the installation and configuration of your new extension. If you're new to Blesta or encounter any issues, please don't hesitate to reach out for support.

Messenger Capabilities

The Discord Messenger is designed to send notifications for various events in Blesta, ensuring you stay informed and connected with your clients and team. The notifications are categorized as follows:

Discord Messenger by Blesta.Club - Installation Guide

Install the Messenger

1. Download the Messenger:

   • Obtain the Discord Messenger from the download section of the client area.

2. Upload to Blesta:

   • Upload the Discord Messenger to your Blesta messenger directory:

     /var/www/html/components/messengers/discord/

3. Install the Messenger:

   • Log in to your admin Blesta account and navigate to Settings > Messengers.
   • Find the Discord Messenger and click the "Install" button.

Configure the Messenger

1. Manage the Messenger:

   • Navigate to Settings > Messengers (/admin/settings/company/messengers/installed/).
   • Find the "Discord" Messenger and click on "Manage".
   • Input your Webhook URL which you got from Discord, then click "Update Settings".

2. Messenger Configuration:

   • Under "Messengers", click on "Messenger Configuration".
   • Assign Discord to the SMS Message Type (currently the only one supported by Blesta).

3. Enable Notifications:

   • Under "Messengers", go to "Message Templates".
   • Ensure the relevant templates are enabled.

You're now done with the installation! Proceed to configure the messenger as needed by following the usage guide.

Contact Us

If you encounter any issues or have suggestions for improving the extension, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.

Discord Messenger by Blesta.Club - Updating Guide

Updating Guide

To keep your Discord Messenger up-to-date, follow these steps:

1. Download the Updated Messenger:

   • Obtain the updated messenger from the download section of my.blesta.club.

2. Upload the Updated Messenger:

   • Upload the updated messenger to your Blesta messenger directory. For example:

     /var/www/html/components/messengers/discord/

3. Update the Messenger:

   • Log in to your admin Blesta account and navigate to Settings > Messengers.
   • Find the Discord Messenger and click the "Update" button to update it.

No changes should need to be made outside of the updating process. Any breaking changes will be communicated to clients.

Contact Us

If you encounter any issues or have suggestions for improving the extension, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.

Discord Messenger by Blesta.Club - Usage Guide

Usage Guide

Once your messenger is installed and updated, configure it to suit your needs. Follow these steps for setup:

Configure the Messenger

1. Manage the Messenger:

   • Navigate to Settings > Messengers (/admin/settings/company/messengers/installed/).
   • Find the "Discord" Messenger and click on "Manage".
   • Input your Webhook URL which you got from Discord, then click "Update Settings".

2. Messenger Configuration:

   • Under "Messengers", click on "Messenger Configuration".
   • Assign Discord to the SMS Message Type (currently the only one supported by Blesta).

3. Enable Notifications:

   • Under "Messengers", go to "Message Templates".
   • Ensure the relevant templates are enabled.

Quick Support

How to Create a Discord Webhook

1. Login to Discord:

   • Open Discord and navigate to the server where you want to create the webhook.

2. Create Webhook:

   • Go to Server Settings > Integrations > Webhooks.
   • Click "New Webhook" and choose the channel where you want to send notifications.
   • Copy the webhook URL.

3. Configure Webhook in Blesta:

   • Paste the webhook URL into the plugin settings in Blesta and customise your notifications as needed.

Troubleshooting Notifications

• Order Notifications:

  • Go to Billing > Overview (/admin/billing/index/).
  • Scroll to the bottom. You should see an "Orders" panel. In its corner, there is a cogwheel for changing its settings. Click on it, then under "Order Notifications" enable "Messengers". Click "Update Settings" to save your changes.

• Ticket Notifications:

  • Go to Support > Departments (/admin/plugin/support_manager/admin_departments/).
  • Edit your desired department and check "Send Auto-Response Emails for New Tickets". Save your changes by clicking "Edit Department".

• Staff Ticket Notifications:

  • Go to Support > Staff (/admin/plugin/support_manager/admin_staff/).
  • Edit your desired staff member and check which ticket priorities should be sent to the Messenger. Save your changes by clicking "Edit Staff".

Things to Note

1. If the message is over 2048 characters, it will be trimmed to fit properly inside of a Discord Embed. Their content cannot be over 2048 characters.

You're now ready to use the Discord Messenger!

If you encounter any issues or have suggestions for improving the extension, please get in touch with us. We are committed to providing robust updates and welcome customer feedback.